FAQ

Most frequent questions

How do I place an order?

Select “Colour” -> Select “Size” -> Type your “Dog’s name” (make sure the photo is high quality and contrast not to low) -> Upload the “Photo of your dog”

What are your shipping times?

Our shipping time is 2 – 3 weeks.

Can I modify or cancel my order after placing it?

We try our best to process the order as quick as poosible and because it is custom printed, modifications or cancellations may not be possible once begun. Please contact us immediately at info@mydogify.store to inquire about any changes.

Why didn't I receive a confirmation email?

If you haven’t received a confirmation email, please check your spam or junk folder. If it’s not there, feel free to reach out to us via our Contact Page, and we’ll resend it for you.

Do you ship internationally?

Currently, we only ship within U.S. and Canada.

Do you only offer custom products for dogs?

We are primarily focused on dogs at the moment but we can put other photos you would like. Please send us an email at info@dogify.store for any inquiries.

How do I choose the correct size?

The sizes for the t-shirts (except washed style) are much bigger than regular expected xs, s, m size. Please be aware that it will be a oversize fit for XS on women.

Please refer to our Size Chart (shown below when you at the product page of the product you have selected) for detailed measurements to ensure the best fit.

What is your return policy?

Policy for Returns and Replacement

Because custom orders are individualized, they are not returnable or exchangeable. We can resent you a new order if eligible.

We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, after the order has been placed.

FREE REPLACEMENT
We will give you a full refund if the order isn’t received within 30 days.

Also, we will take full responsibility within 30 days from order arrival, if the product(s)
Have been crashed, damaged or faulty due to the fault of our factory or the carrier;
Significantly different from what you ordered, eg. your customized information is printed incorrectly.

Learn more Returns and Refunds here.

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